HOME / TERMS OF SALE
All the articles for sale are VAT. included, except for those where it is specifically written VAT. NOT included.
Shipping costs vary according to the country of delivery, after putting the items in the cart select the destination to find the amount for shipping costs.
The orders will be shipped to the address indicated by the customer. The delivery for the orders will be committed to a courier and any delays for the delivery will NOT be our responsibility. Any taxes and customs duties will be charged to the customers.
RETURN OF ITEMS
The requests for goods returns must be sent within 3 days from the delivery. The return must include the original package and labels. We can accept returns for items never used. We reserve us to not accept returns for items that not meet the requirements. You can’t return discount products.
The customer has the responsibility to return the product at the right address and to make sure that the parcel been ensured for lost or damage.
Shipping costs for returns will not be refunded.
You will receive an advice when the return will be delivered and processed; The return will be refund within 10 working days.
HOW TO RETURN THE ITEMS
If you want to return an item you purchased on line:
1.Send an email to: firstname.lastname@example.org within 3 days from delivery;
2.Return the items never used to:
Trame di Storia di Cinzia Gazzarri,
via San Pietro,7- 53100 Siena-Italy
ORDERS WE CAN NOT ACCEPT:
Your order could not be accepted in the follow case:
1.The item is out of stock.
2.We can’ t have the authorization to receive the payment.
3.We find an error with the item or price.
In case we can’t process the order we’ll send an email to advice you. If you have selected a lower amount for shipping costs instead of the correct one, we’ll send you an email with the right amount to pay. The order will be processed just after we receive payment.
PERSONAL DATA PROTECTION
According to the article 13, D.Lgs. 196/2003 and it’s subsequent modifies and integrations Cinzia Gazzarri, as Holder of the treatment , inform the customer that the personal data will be processed for the following purpose:
1.Carry out, by Trame di Storia, the necessary activities to execute the agreement purchase on the website;
2.The necessary purposes to satisfy the requests each time the customer will contact us by email or another communication tool.
3.Newsletter mailing and promotional advices with the products that Trame di Storia can offer.
The person concerned can request cancellation of his personal data.
Cinzia Gazzarri reserves to always change or update the informations, without giving any notice to the users.
Our products are handmade in Italy. The irregularities and imperfections in the weaving must be considered as peculiarities and not defects. Our products are of guaranteed quality. The guarantee is based also on the instructions care and wash that you will recieve together with the items. The damage for not properly use of the item is a customer responsibility and is not covered by the guarantee.
We accept payment by:
-Paypal and credit cards by Paypal.
Bank account transfer: You’ ll have to transfer money within 3 working days from the purchase, otherwise the order will be canceled. The items will be sent after the money transfer will be visible on our account; this operations generally requires 2/4 working days. The items will be sent only after we’ll see the transfer on our bank account.
If we can’t processed your order we’ll advice you by email.
If you need support or you have any question about the order, or want to give a feedback on our service, send an email to: email@example.com
You can also write me a message on whatsapp.
SHIPPING TIME AND DELIVERY
The parcel will be sent just after the payment have been successful; time vary according to the availability of the courier, but normally we can ship within two working days.
The time for delivery is 48/96 hours in Italy ( except Calabria, Sicilia and Sardegna that is 5/6 working days ) and 5/6 working days for the rest of the world.
IN THE 7 WORKING DAYS BEFORE CHRISTMAS AND EASTER WE CANNOT GUARANTEE DELIVERY IN THE ESTIMATED TIMES due to the intense traffic of shipments by the couriers.
The customer can ask the quote for a faster delivery writing me through the Contacts page, or Whatsapp at 3482831034
Trame di Storia is NOT responsabile for delay in delivery after the parcel has been sent.